Refund Policy

Last updated: October 24, 2026

14-day refund window

CampSorted Pro is a digital yearly subscription. If it isn't right for you, email support@campsorted.com within 14 days of your payment to request a refund, and we will refund it in full. A sentence about what didn't work for you is appreciated but not required.

Renewals

Yearly renewals can be refunded in full if you contact us within 14 days of the renewal payment. Pro renews yearly until you cancel, at the price that applies to you as described in our Terms. We email you at least 30 days before any change to the renewal price.

How refunds are issued

Payments are processed by Creem as Merchant of Record, and refunds are issued through Creem to your original payment method. Depending on your bank, it can take 5–10 business days to appear. When a payment is refunded, the related license key is deactivated. Your plan data stays in your browser and free features keep working.

Cancelling

You can cancel anytime yourself using the customer-portal link in your purchase confirmation email, or by emailing support@campsorted.com. Cancelling stops future renewals. The year you've already paid for isn't refunded after the 14-day refund window, and your license key keeps working.

Chargebacks

Please contact us first: we resolve most issues within one business day. Unresolved chargebacks may result in the license being deactivated.