Refund, Changes, and Cancellation Policies Explained
Summer plans sometimes shift — vacations change, schedules overlap, or your child decides they’d rather try something new. CampSorted was built to make booking easy, but we also want to be clear about how refunds and cancellations work so you can plan with confidence.
Step 1: Notify CampSorted Within 24 Hours
If you need to cancel or change a booking, let us know as soon as possible.
Email: info@campsorted.com within 24 hours of completing your registration.
Refund: We’ll process your cancellation and issue a refund minus a small administrative fee to cover payment processing.
Why 24 hours? Once payment is finalized, we begin formally enrolling your child at the camp you selected. That means we quickly pass your payment and registration details to the camp so your spot is reserved. Acting fast lets us stop that hand-off and return your payment before the camp processes it.
Step 2: After the 24-Hour Window
If more than 24 hours have passed, your booking is already in the camp’s hands. At that point:
Email info@campsorted.com to let us know you need to cancel or change.
We’ll connect you with the camp’s designated contact so you can discuss their standard refund and cancellation policies directly.
Any refunds, credits, or date changes will follow the camp’s own rules.
Each camp sets its own timelines and fees. Some may offer partial refunds up to a certain date; others may allow switching sessions or transferring the spot to a sibling. If you’re not sure what a camp’s policy is, ask before booking or when we connect you.
Tips for a Smooth Cancellation or Change
Act quickly: The sooner you reach out, the better your chances of a full or partial refund.
Keep your confirmation email: It shows your booking date and helps us verify eligibility for the 24-hour window.
Check the camp’s policy before booking: Many list deadlines and fees on their CampSorted page.
Communicate clearly: Provide your child’s name, the session you booked, and whether you want to cancel or change dates.